General terms and conditions

Bookings and sales general terms and conditions

**Please take the time to read the conditions governing the sale of stays and are valid at the time the order is placed. Booking a stay implies full acceptance of our terms and conditions.

RESERVATION CONDITIONS

  • - The reservation becomes effective only upon receipt of the confirmation, after receipt of the deposit and after receipt of either the reservation contract duly completed and signed, or after acceptance of the general conditions of sale when booking online.
  • - Reservations are only binding on the Camping de l’Ardèche, if the Camping de l’Ardèche has accepted them, which the Camping de l’Ardèche is free to do or refuse, depending on availability, and in general, any circumstances that may affect the execution of the reservation made. The Camping de l’Ardèchese reserves the right to refuse any reservation that is contrary to these principles.
  • - The reservation of a camping pitch or a rental is made on a strictly personal basis. You may not sublet or transfer your reservation without the prior consent of the campsite.
  • - Minors must be accompanied by their parents or legal guardians or have a handwritten authorization from a parent.

Camping site

The basic package includes a pitch for a tent, caravan or camper for 1 or 2 people, access to the sanitary facilities and the reception infrastructures.

Rental

The rental accommodations are equipped according to the inventory of the description. * - The campsites reserve the right to refuse access to the campsite to groups or families arriving with a number of participants greater than the capacity of the accommodation.

Reservation fees

Camping de l’Ardèche offers the reservation fee on rentals and bare pitches if booked online. Reservations by phone will be charged 10€.

GROUP RESERVATION

  • - Any reservation of more than 4 pitches by the same individual or by different individuals but knowing each other and moving together for the same reasons on the same dates of stay is considered as a group.
  • - For any group reservation request, you must imperatively contact the desired reception by phone or email. The campsite reserves the right to study the reservation request before accepting or refusing it.

RATES AND TOURIST TAX

  • - The prices indicated are valid for the 2022 season. They correspond to one night and are in euros, VAT included.

PAYMENT CONDITIONS

For reservations made, a deposit of 30% of the price of the reserved services must be paid. The balance will be requested upon arrival at the campsite. For rentals, the balance of the stay will be requested 30 days before the beginning of the stay.

CANCELLATION AND MODIFICATIONS

1. modification of your reservation

The customer can ask for the modification of his stay in the campsite by written request to the campsite (mail or e-mail) according to the availability and possibilities. No postponement will be accepted for the following season. In the absence of modification, the Customer will have to carry out his stay in the initial conditions of reservation or cancel it according to the conditions of the cancellation insurance. * - Any request to increase the length of your stay will be carried out according to availability and according to the rates in force. * - Any request to reduce the length of your stay is considered as a partial cancellation and will be subject to the terms of cancellation and interruption of stay.

2. Unused services

Any interrupted or shortened stay (late arrival, early departure) due to your fault will not be refunded.

3. Cancellation by the Camping de l’Ardèche

In case of cancellation by the campsite, except in cases of force majeure, the stay will be fully refunded. This cancellation will not give rise to the payment of damages.

4. Cancellation by the camper

In case of cancellation of your reservation without subscription to the cancellation guarantee, all the sums paid will be retained and no refund will be made. If you have subscribed to a cancellation guarantee, the sums paid are covered by the guarantee according to the general conditions of cancellation.

YOUR STAY

1. Arrival

  • - Arrivals are from 2pm.

2. During your stay

It is the camper’s responsibility to make sure: the camper is responsible for the surveillance of his personal objects (bikes, etc.). The campground declines all responsibility for incidents that are the responsibility of the camper. All guests must comply with the rules and regulations. Each tenant is responsible for any disturbance or nuisance caused by persons staying with or visiting him/her.

3. Departure

  • - The pitches must be vacated before 11am.
  • - In case the pitch has not been cleaned before your departure, a cleaning fee of 30€ will be charged.
  • - Mobile home: In case the accommodation has not been cleaned before your departure, a cleaning fee of a minimum value of 60€ TTC will be requested.
  • - For any delayed departure, you may be charged an additional day at the price of the night in force.

ANIMALS

Animals are accepted in the campsite (except dogs of the 1st and 2nd category) for a fee payable at the time of your reservation. When they are allowed, they must be kept on a leash at all times. They are not allowed in the sanitary facilities. Vaccination records for dogs and cats must be up to date.

IMAGE

You authorize the Camping de l’Ardèche, as well as any person that the Camping de l’Ardèche would like to substitute, to photograph you, record you or film you during your stay at the Camping de l’Ardèche and to exploit the said images, sounds, videos and recordings on all media. This authorization is valid for you as well as for the persons lodged with you. It has the sole purpose of ensuring the promotion and animation of the establishments and can in no way affect your reputation. This authorization is granted free of charge, for all countries and for a period of 5 years.

LITIGATION

Any possible complaint concerning the non-conformity of the services compared to the contractual commitments can be announced by mail or e-mail to the manager. In case of dispute, only the courts of Aubenas are competent.

INFORMATION TECHNOLOGY AND FREEDOM

The information that you communicate to us at the time of your order will not be transmitted to any third party. This information will be considered as confidential. They will be used only by internal services, for the treatment of your order and to reinforce and personalize the communication and the offer of services reserved to the customers according to your centers of interests. In accordance with the French law of January 6, 1978, you have the right to access, rectify and oppose any personal data concerning you.